In-Depth Patient Counseling
Communication tools and resources
to help your pharmacy patients get
the best possible outcomes from
their medication therapy.
to help your pharmacy patients get
the best possible outcomes from
their medication therapy.
The Patient Empowerment ProgramTM (PEP) is a patient-specific medication
adherence progratm for pharmacy, based on Boehringer Ingelheim's
Medication Adherence Study and 11 Dimensions of Non-adherence.
adherence progratm for pharmacy, based on Boehringer Ingelheim's
Medication Adherence Study and 11 Dimensions of Non-adherence.
PATIENT RESOURCES
PATIENT DISEASE BROCHURES
TOOLS TO ADDRESS THE 11 DIMENSIONS OF NON-ADHERENCE
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DIMENSION 1: REMINDER TOOLS
Key issues: Memory & Confusion-
1.1 New Ways to1.2 Having Trouble1.3 Friends and Family1.4 Location Location1.5 My Medication Log1.6 Memory Tricks1.7 Medication Checkup1.8 Pharmacists areMedication Experts > View/Download
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DIMENSION 2: LINES OF COMMUNICATION
Key issues: Perceived ineffective communication-
2.1 Medication Questions2.2 Health Web Sites2.3 Prescription Priorities
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DIMENSION 3: DOLLARS & SENSE
Key issues: Monetary concerns-
3.1 Save money with online3.2 Making Formulary3.3 FAQs about PAPs3.4 Meds Can Save Money3.5 Prescription Assistance
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DIMENSION 4: BUILDING TRUST
Key issues: Distrust of healthcare providers-
4.1 Pharmacist Medication4.2 Medication Questions4.3 Health Web Sites4.4 Value of Medicine4.5 Partner With Your4.6 Your Pharmacist Has4.7 Behind the Counter4.8 Pharmacists areMedication Experts > View/Download
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DIMENSION 5: GET IN THE HABIT
Key issues: Not taking medication as prescribed-
5.1 Taking Your Medicine5.2 6 Reasons5.3 Having Trouble5.4 Follow the Directions!5.5 Value of Medicine5.6 Ask Questions About5.7 By the Numbers5.8 Only You Can Take It
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DIMENSION 6: PRIVACY MATTERS
Key issues: Interpersonal discomfort & social barriers-
6.1 Got Questions6.2 Medication Questions6.3 Health Web Sites6.4 Prescriptions are
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DIMENSION 7: TAKE CONTROL
Key issues: Perceived negative consequences-
7.1 Side Effects7.2 Managing Side Effects7.3 Take Charge of7.4 Medicine and a7.5 Decision Guides7.6 Role Call7.7 Ask Questions About7.8 Medication Checkup7.9 Prescription Priorities7.10 Ask Questions to Avoid
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DIMENSION 8: UNDERSTAND & ACCEPT
Key issues: Denial and fear-
8.1 Working Together8.2 Side Effects8.3 A team of millions8.4 Medication Questions8.5 Finding support online8.6 Pharmacists are8.7 Ask Questions to8.8 Role Call8.9 Think_Positive
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DIMENSION 9: GET THE FACTS
Key issues: Perception that medication doesn’t work-
9.1 Stay on track9.2 Using a PHR9.3 Your medicine makes9.4 Health web sites9.5 Get informed9.6 Pharmacists are9.7 Ask Questionsto Avoid Complications > View/Download9.8 Value of Medicine9.9 Ask Questions AboutNew Medications > View/Download
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DIMENSION 10: EASE YOUR MIND
Key issues: Negative attributes of medication-
10.1 Manage your risks10.2 Your Medicine Works10.3 Avoiding medicine10.4 It's okay to10.5 Think Positive10.6 Medication Checkup10.7 Prescription Priorities10.8 Ask Questions to10.9 Value of Medicine
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DIMENSION 11: STAYING STRONG
Key issues: Lack of belief in importance of ongoing therapy-
11.1 FAQs about stopping11.2 6 Reasons11.3 Your medicine works11.4 Only You Can11.5 By the Numbers
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OTHER RESOURCES
The American Pharmacists Association
The largest and oldest professional society
of pharmacists, seeks to improve medication
use and advance patient care
www.pharmacist.com
Institute for Safe Medication Practices
www.ismp.org
National Community Pharmacists Association
Represents U.S. independent community
pharmacists, owners, managers and employees
www.ncpanet.org