In-Depth Patient Counseling
Communication tools and resources
to help your pharmacy patients get
the best possible outcomes from
their medication therapy.
to help your pharmacy patients get
the best possible outcomes from
their medication therapy.
PATIENT RESOURCES
Help your patients get the most from
their chronic medications.
Find the right adherence intervention
for your patients by exploring the
11 Dimensions of Non-adherence.
Expand a dimension below to view
printable tools.
Check back regularly for more resources.
PHARMACIST RESOURCES
The American Pharmacists Association
www.pharmacist.com
The largest and oldest professional society
of pharmacists, seeks to improve medication
use and advance patient care
National Community Pharmacists Association
www.ncpanet.org
Represents U.S. independent community
pharmacists, owners, managers and employees
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DIMENSION 1: REMINDER TOOLS
Key issues: Memory & Confusion-
1.1 New Ways to1.2 Having Trouble1.3 Friends and Family1.4 Location Location1.5 My Medication Log1.6 Memory Tricks1.7 Medication Checkup
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DIMENSION 2: LINES OF COMMUNICATION
Key issues: Perceived ineffective communication-
2.1 Medication Questions2.2 Health Web Sites2.3 Prescription Priorities2.4 Ask Questions to2.5 Medication Checkup
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DIMENSION 3: DOLLARS & SENSE
Key issues: Monetary concerns-
3.1 Save Money Drug Cards3.2 Making Formulary3.3 FAQs about PAPs3.4 Meds Can Save Money3.5 Prescription Assistance
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DIMENSION 4: BUILDING TRUST
Key issues: Distrust of healthcare providers-
4.1 Pharmacist Medication4.2 Medication Questions4.3 Health Web Sites4.4 Value of Medicine4.5 Partner With Your4.6 Your Pharmacist Has4.7 Behind the Counter
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DIMENSION 5: GET IN THE HABIT
Key issues: Not taking medication as prescribed-
5.1 Taking Your Medicine5.2 6 Reasons5.3 Having Trouble5.4 Follow the Directions!5.5 Value of Medicine
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DIMENSION 6: PRIVACY MATTERS
Key issues: Interpersonal discomfort & social barriers-
6.1 Got Questions6.2 Medication Questions6.3 Health Web Sites6.4 Prescriptions are
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DIMENSION 7: TAKE CONTROL
Key issues: Perceived negative consequences-
7.1 Side Effects7.2 Managing Side Effects7.3 Take Charge of7.4 Medicine and a7.5 Decision Guides7.6 Role Call7.7 Ask Questions About7.8 Medication Checkup
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DIMENSION 8: UNDERSTAND & ACCEPT
Key issues: Denial and fear-
8.1 Working Together8.2 Side Effects8.3 A team of millions8.4 Medication Questions8.5 Finding support online8.6 Pharmacists are8.7 Ask Questions to
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DIMENSION 9: GET THE FACTS
Key issues: Perception that medication doesnât work-
9.1 Stay on track9.2 Using a PHR9.3 Your medicine makes9.4 Health web sites9.5 Get informed9.6 Pharmacists are9.7 Ask Questionsto Avoid Complications > View/Download
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DIMENSION 10: EASE YOUR MIND
Key issues: Negative attributes of medication-
10.1 Manage your risks10.2 Your Medicine Works10.3 Avoiding medicine10.4 It's okay to10.5 Think Positive10.6 Medication Checkup10.7 Prescription Priorities
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DIMENSION 11: STAYING STRONG
Key issues: Lack of belief in importance of ongoing therapy-
11.1 FAQs about stopping11.2 6 Reasons11.3 Your medicine works11.4 Only You Can
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