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- The Research
- Pharmacy Satisfaction Digest Previous Years
- Pharmacy Satisfaction Digest Current Year
- Current Year Table of Contents
- Survey Background
- Executive Summary
- Pharmacy Customer Profile
- Demographics - By Type of Pharmacy Used Most Often
- Provider and Pharmacy Utilization (Yearly) By Type of Pharmacy Used Most Often
- No Health Insurance Coverage - By type of Pharmacy Used Most Often
- Do You Have Prescription Drug Coverage - By type of Pharmacy Used Most Often
- How Many Loyalty Cards Do You Use Regularly - By type of Pharmacy Used
Most Often - Satisfaction with Loyalty Card
- Pharmacies Used
- Survey Population
- Type of Pharmacy Used Most Often to Fill Prescriptions - Among Respondents who Filled Prescriptions in the Past 12 Months
- Type of Pharmacy Used Most Often to Fill Prescriptions - By Population
- Type of Pharmacy Used Most Often to Fill Prescriptions - By Age
- Type of Pharmacy Used Most Often - By Market
- Pharmacies Used Most Often - Among Respondents who Filled Prescriptions in the Past 12 Months
- Chain Pharmacies Used Most Often - Among Respondents who Filled Prescriptions in the Past 12 Months
- Food Store Pharmacies Used Most Often - Among Respondents who Filled
Prescriptions in the Past 12 Months - Independent Pharmacies Used Most Often - Among Respondents who Filled
Prescriptions in the Past 12 Months - Mass Merchant/Discount Pharmacies Used Most Often - Among Respondents who Filled Prescriptions in the Past 12 Months
- Mail/Online Pharmacies Used Most Often - Among Respondents who Filled
Prescriptions in the Past 12 Months - Number of Pharmacies Used to Fill Prescriptions
- Likelihood of Using Local Pharmacy If You Could Receive the Same Amount of
Medication at the Same Price From Your Local Pharmacy as Your Mail-Order Pharmacy- By Type Of Pharmacy Used Most Often
- Prescription Filling
- Mean Number of New Prescriptions & Prescription Refills Filled in Past Year - By Type Pharmacy Used Most Often
- Mean Number of New Prescriptions & Prescription Refills Filled in Past Year - By Age
- Demographics of Generic Drug Purchasers
- What Do You Like Most About Your Mail Order/Online Pharmacy? - Among Mail Order/Online Pharmacy Users
- Which of the Following Best Describes the Last Medication you Purchased at the Pharmacy You Use Most Often?
- How Did You Decide to Buy the Last Medication You Purchased?- By Type of
Medication Purchased - Methods of Filling Last New Prescription - Among All Pharmacy Customers
- Assuming the Prices and Amounts of Medication Received are The Same, Which One Method of Filling New Prescriptions Do You Prefer Most?
- Method of Refilling Last Prescription Refill - Among All Pharmacy Customers
- Assuming the Prices and Amounts of Medication Received are The Same, Which One Method of Refilling Prescriptions Do You Prefer Most?
- Length of Time Waited for Last New Prescription - By Store Type, Among
Applicable Respondents - Satisfaction That Last New Prescription Was Filled in Amount of Time Promised - By Type of Pharmacy Used Most Often
- Length of Time Waited for Last Prescription Refill- By Store Type, Among
Applicable Respondents - Satisfaction That Last Prescription Was Refilled in Amount of Time Promised - By Store Type, Among Applicable Respondents
- Pharmacy Spending, Shopping Visits and Computer Use
- How Much Did You Pay Out-of-Pocket For Your Last Medication?
- How Much of The Total Out-of-Pocket Cost of The Medication Does The Dollar
Amount Represent? - How Much Did You Pay Out-of-Pocket For Your Last Medication? - By
Type of Payment - Satisfaction With Out-of-Pocket Costs For Prescriptions - By Type of Payment
- Satisfaction With Prices For Prescription Drugs - By Amount Paid for Last Medication
- Average Monthly Spending at Pharmacy
- Number of Times Per Month Shop at Drug Store / Pharmacy - By Type of Pharmacy Used Most often
- Number of Shopping Visits Per Month - Among All Respondents
- Do You Own or Have Access to a Computer with Internet Access? - By Type of Pharmacy Used Most Often
- How Use Computer to Improve Health - Among Computer Owners / Users
- How Use Computer to Improve Health - Among Computer Owners / Users By Type of Pharmacy Used Most Often
- Pharmacist Services
- Personal Relationships With Medical Professionals - Among All Respondents
- Whether Given Opportunity to Speak to a Pharmacist and Whether Spoke to
Pharmacist when Purchased Last Medication - Whether Given Opportunity to Speak to a Pharmacist and Whether Spoke to
Pharmacist when Purchased Last Medication - By Type of Pharmacy Used Most Often - Mean Length of Time Spoke to Pharmacist (In Minutes) Among Those Who Spoke to Their Pharmacist - By Type of Pharmacy Used Most Often
- Pharmacy Customer Satisfaction And Intentions* - By Whether or not Offered Opportunity to Talk to Pharmacist When Filled Last Medication
- Satisfaction With Counseling And Advice From Pharmacist - Among Those Who Spoke to Pharmacist
- Whether Reference Pharmacist For Information On Medications - By Type of Pharmacy Used Most Often
- Sources of Information Reference for Information About Medications - Among
All Respondents - How Much Do You Trust Each Source of Information On Medications? - Among
All Respondents - How Much Do You Trust Your Pharmacist as a Source of Information on Medications? - Among All Respondents
- Pharmacy Compliance & Refil Reminders
- Medication Compliance - Among All Respondents in Past Year
- Whether Filled All Prescriptions in Past Year - By Age
- Reasons for Not Filling All Prescriptions - Among Respondents Who Did Not Fill All Prescriptions in Past Year
- Whether Filled All Prescriptions in Past Year - By Medical Condition
- Reasons for Not Taking All Medications as Directed - Among Respondents who Did Not Take All Medications as Directed
- Number of Refill Reminders Received in Past Year - By Type of Pharmacy Used
Most Often
- Overall Satisfaction and Intentions Medication Compliance
- Overall Satisfaction with Pharmacy - Among All Pharmacy Customers 2002-2006
- Overall Satisfaction with Pharmacy - By Type of Pharmacy Used Most Often
- Trended Overall Satisfaction with Pharmacy - By Type of Pharmacy Used Most Often
- Pharmacy Return Likelihood - By Overall Satisfaction with Pharmacy
- Pharmacy Return Likelihood - By Type of Pharmacy Used Most Often
- Pharmacy Recommendation Likelihood - By Type of Pharmacy Used Most Often
- How has Your Opinion of Your Pharmacy Changed in the Past Year? - By Type of Pharmacy Used Most Often
- Overall Pharmacy Services
- Importance of Overall Pharmacy Services - Among All Pharmacy Customers
- Trends in Importance of Overall Pharmacy Services - 2006 versus 2005, Among All Pharmacy Customers
- Satisfaction with Overall Pharmacy Services - Among All Pharmacy Customers
- Trends in Satisfaction with Overall Pharmacy Services - 2006 versus 2005, Among All Pharmacy Customers
- Top 10 Most Important Pharmacy Issues - By Type of Pharmacy Used Most Often
- Importance of Professional Service Issues
- Satisfaction with Professional Service Issues
- Overall Professional Services
- Importance of Convenience Issues
- Satisfaction with Convenience Issues
- Overall Convenience
- Importance of Pricing and Insurance Issues
- Satisfaction with Pricing and Insurance Issues
- Overall Pricing and Insurance Issues
- Importance of Store Service Issues
- Satisfaction with Store Service Issues
- Overall Store Services
- Importance of Web Site Services
- Satisfaction with Web Site Services
- Overall Web Site Services
- Importance of Preventive Services
- Satisfaction with Preventive Services
- Overall Preventive / Wellness Services
- Medical Treatments
- Conclusion
- Survey Background
- Current Year Table of Contents
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