2007 Pharmacy Satisfaction Digest

The 2007 Pharmacy Satisfaction Digest, based on a nationwide customer survey by WilsonRx® and sponsored by Boehringer Ingelheim Pharmaceuticals, Inc., can serve as a powerful tool to help your pharmacy business reach its full potential.

Packed in the pages of this report is a wealth of actionable information on the customers who shop your stores, the services they’re looking for and the factors that can mean the difference between retaining and losing their business.

The goal: to gain a clear understanding of what drives the customer’s decision-making and loyalty.

PDF Downloads

You can download the survey results by individual sections, or download the full Digest.

2007 Pharmacy Satisfaction Digest - Full Version 18 MB
How the Survey Works - 1.4 MB
Executive Summary - 1.1 MB
The Pharmacy Customer and Medicare - 5.3 MB
Pharmacies Used - 2.5 MB
Prescription Filling - 4.6 MB
Pharmacy Spending and Shopping Visits - 2.9 MB
Professional Services - 5.1 MB
Pharmacy Compliance and Refill Reminders - 4.3 MB
Pharmacy Services - 2.7 MB
Overall Satisfaction and Intentions - 2.5 MB
Conclusion - 1.1 MB

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