Current Pharmacy Satisfaction Digest

2006 Pharmacy Satisfaction Digest

2006 Pharmacy Satisfaction Digest

The Boehringer Ingelheim Pharmaceuticals, Inc. Pharmacy Satisfaction Digest highlights pharmacy customer concerns and points of satisfaction. The WilsonRx® Pharmacy Survey, a survey of more than 32,000 households, measures satisfaction on more than 50 pharmacy-related issues affecting consumers' overall pharmacy store experiences.

The goal of this digest is to assist you in identifying critical areas in your operations that will guide you to improving customer satisfaction in order to increase your revenue and your financial health.

Use left-hand navigation to navigate sections of the current digest for an in-depth look at the survey results

PDF Downloads

Choose from the following PDF menu. The survey results can be downloaded by individual sections or download the full Digest. File size has been indicated next to each.

2006 Pharmacy Satisfaction Digest - Full Version 14 MB
Pharmacy Customer Profile - 1.8 MB
Pharmacies Used - 2.8 MB
Prescription Filling - 2.4 MB
Pharmacy Spending, Shopping Visits and Computer Use - 2 MB
Pharmacist Services - 2.4 MB
Pharmacy Compliance & Refill Reminders - 2 MB
Overall Satisfaction and Intentions - 1.8 MB
Overall Pharmacy Services - 3.2 MB
Medical Treatments - 1.7 MB

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