- Finding treatment guidelines and other disease resources
- Finding industry news and resources
- Medical and clinical trial resources
- Finding drug information
- Patient adherence and compliance
- Patient counseling
- Customer service and satisfaction
- Counseling for special populations
- Streamlining Clinical Services
- Utilizing Pharmacy Technicians
- Utilizing Pharmacy students and interns
- Specialties within pharmacy
PRACTICE SOLUTIONS
From customer satisfaction to time management and the latest
research, explore solutions to the day-to-day challenges you face in
your pharmacy practice.
research, explore solutions to the day-to-day challenges you face in
your pharmacy practice.
- COPD
- Diabetes
- Hypertension
- Atrial Fibrillation
- Parkinson's Disease
- Stroke/TIA
- Depression
- HIV/AIDS
- BPH
- Immunizations and other conditions
- Drug and treatment information
- Industry podcasts
- Other industry news and resources
- Condition-specific trials
- Other resources
- Searchable drug information
- Searchable formulary information
- Searchable Prior Authorization forms
- Addressing memory and confusion
(Dimension 1: "Reminder Tools") - Addressing issues with communication
(Dimension 2: "Lines of Communication") - Addressing monetary concerns
(Dimension 3: "Dollars & Sense") - Addressing distrust of healthcare providers
(Dimension 4: "Building Trust") - Addressing disregard for importance of compliance
(Dimension 5: "Get in the Habit") - Addressing interpersonal discomfort & social barriers
(Dimension 6: "Privacy Matters") - Addressing perceived negative consequences of medication therapy
(Dimension 7: "Take Control") - Addressing denial & fear
(Dimension 8: "Understand & Accept") - Addressing perception that medication is ineffective
(Dimension 9: "Get the Facts") - Addressing the negative attributes of medication
(Dimension 10: "Ease Your Mind") - Addressing lack of belief in importance of ongoing therapy
(Dimension 11: "Staying Strong") - Finding adherence/compliance resources
- Following OBRA Patient Counseling Standards
- Finding disease-specific resources for your patients
- Providing patient screeners
- Keeping counseling confidential
- Listening & responding to patient concerns
- Finding & completing Prior Authorization forms
- Finding disease-specific resources for your patients
- Finding other resources for your patients
- Learning more about your pharmacy customer
- Finding customer service training
- Understanding retail clinics
- Finding & completing Prior Authorization forms
- Communicating with patients with disabilities or impairments
- Addressing cultural differences
- Addressing health literacy issues
- Assisting older patients
- Other resources for special populations
- Providing patient screeners
- Maximizing the role of Pharmacy Technicians
- Maximizing the role of Pharmacy Interns
- Finding resources for certification
- Finding professional organizations
- Getting students/interns started
- Integrating students/interns into your workflow
- Indentifying industry resources for students/interns
- Resources for consultant pharmacists
- Resources for clinical pharmacists
- Resources for other specialties
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COPD Alliance Click on Tools & Resources
The National Guideline Clearinghouse™ (NGC) Suggested search term: "COPD"
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The National Guideline Clearinghouse™ (NGC) Suggested search terms: "AACE and diabetes and screening and diagnosis"
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National Heart, Lung, and Blood Institute
The National Guideline Clearinghouse™ (NGC) Suggested search terms: "high blood pressure statement"
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The National Guideline Clearinghouse™ (NGC) Suggested search terms: "atrial practice guidelines"
Heart.org Suggested search terms: "atrial fibrillation guidelines"
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The National Guideline Clearinghouse™ (NGC) Click on "Professionals" tab and choose "Professional Resources"
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American College of Chest Physicians Suggested search terms: "antithrombotic and thrombolytic therapy"
The National Guideline Clearinghouse™ (NGC) Suggested search terms: "AHA stroke"
Stroke/TIA Retail Pharmacy Pamphlet on PharmacySatisfaction.com
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The National Guideline Clearinghouse™ (NGC) Suggested search terms: "Major depressive disorder", "treat depressive" or
"practice children depressive" -
The National Guideline Clearinghouse™ (NGC) Suggested search terms: "management of benign prostatic hyperplasia"
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Essential Evidence Plus Click "POEM of the Week Podcast"
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Pharmacy Satisfaction Data on PharmacySatisfaction.com
Retail Clinic Outlook on PharmacySatisfaction.com
PharmacySatisfaction.com Disease Management Resource Center
Professional Development resources on PharmacySatisfaction.com
Drug Information on PharmacySatisfaction.com
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National Heart, Lung, and Blood Institute Click the "Clinical Trials" tab
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Printable, patient-specific tactics on PharmacySatisfaction.com
Provide pill boxes, mirror stickers, refrigerator magnets, etc.
Recommend patient alarms
Suggest family/friend support
Consider offering telephonic/email reminders
Consider incentive programs
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Printable, patient-specific tactics on PharmacySatisfaction.com
Enhance alternative patient counseling methods
Consider CE programs to increase patient counseling expertise
Stress empathy among staff
Suggest questions to ask HCPs
Increase patient counseling efforts
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Printable, patient-specific tactics on PharmacySatisfaction.com
Point patients to manufacturersâ coupons and rebates
Suggest patient assistance programs
Recommend discussing formulary concerns with HCP
Consider discussing generic substitution with patientsâ HCP
Consider financial incentives
Patient Assistance resources on PharmacySatisfaction.com
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Printable, patient-specific tactics on PharmacySatisfaction.com
Consider internally-developed informational programs
Engage patients on a personal level
Stress empathy among staff
Use e-newsletters, social networking, etc.
Explain medicationâs method of action
Enhance learning through patient education
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Printable, patient-specific tactics on PharmacySatisfaction.com
Help patients understand & believe in their medication
Advocate/reinforce prescribed regimen
Explain benefits of continued medication therapy
Share analogies to reinforce importance of regimen
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Printable, patient-specific tactics on PharmacySatisfaction.com
Offer private counseling (in person or via phone)
Build a trusting relationship
Increase staff sensitivity re: patientâs condition/medication
Recommend external social support/support groups
Direct patients to credible web sites
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Printable, patient-specific tactics on PharmacySatisfaction.com
Recommend self-management tools
Review current medication list for appropriateness/simplification
Counsel on coping with negative side effects
Encourage lifestyle modifications (when appropriate)
Facilitate empowerment through patient support groups
Provide online access to prescription info
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Printable, patient-specific tactics on PharmacySatisfaction.com
Seek commitment to take medication as prescribed
Present a united front with HCP
Remind patients to alert healthcare team to side effects
Encourage patient support groups
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Printable, patient-specific tactics on PharmacySatisfaction.com
Offer efficacy studies
Provide education on condition and medication regimen
Recommend disease-specific association newsletters
Send "informational updates" about diseases and medications
Counsel on importance of compliance in maximizing efficacy
Recommend appropriate online resources for patient research
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Printable, patient-specific tactics on PharmacySatisfaction.com
Ask open-ended, probing questions
Practice active listening
Discuss flavorings, liquid/chewable options, pill crushing, etc.
Educate on differences between addiction/dependence/tolerance (when appropriate)
AHRQ Centers for Education & Research on Therapeutics
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Printable, patient-specific tactics on PharmacySatisfaction.com
Continually reinforce persistence
Counsel on adverse effects of discontinuing medication
Schedule regular counseling appointments
Stress role of medication in feeling better
Consider incentive programs
Recommend manufacturer/support programs
Medication Adherence Report on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
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Offer private counseling (in person or via phone)
Build a trusting relationship
Increase staff sensitivity re: patientâs condition/medication
Recommend external social support/support groups
Direct patients to credible web sites
Medication Adherence Reports on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
-
Ask open-ended, probing questions
Practice active listening
Discuss flavorings, liquid/chewable options, pill crushing, etc.
Educate on differences between addiction/dependence/tolerance (when appropriate)
Medication Adherence Reports on PharmacySatisfaction.com
The 11 Dimensions of Non-adherence on Pharmacy Satisfaction.com
Printable, patient-specific tactics on PharmacySatisfaction.com
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American Journal of Pharmaceutical Education, "Cultural Competence in Pharmacy Practice"
Centers for Disease Control and Prevention Choose "All Languages" from the bottom navigation bar
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Empower techs to identify patients who may benefit from Clinical Services
Explore tech-centered preparation for Clinical Services
Define the techâs role in documenting delivery of Clinical Services
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Involve interns in information-gathering
Have interns assist with identifying clinical evidence
Have interns shadow a Clinical Service session
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Develop an orientation checklist
Enlist techs/other students in the orientation process
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Engage students in the Clinical Services process
Ask students for feedback to improve your practice site
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American Pharmacists Association Choose the "Student Pharmacists" tab
National Community Pharmacists Association Choose the "Students" tab
Professional Development resources on PharmacySatisfaction.com
Copyright © 2012, Boehringer Ingelheim Pharmaceuticals, Inc. All rights reserved. MI155903TR-R2